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A: The best way to contact us is to use our online portal feature or to schedule a call back. We can also be reached via email at support@yourhoahelp.com Go to our Contact Us page for more information www.yourhoahelp.com/contactform
A: Capitalization fees are payments by owners into the reserve accounts to help build the association’s savings accounts. The amount varies by association based on their specific governing documents and budgets, and can vary by community and other factors. These amounts are usually collected during the closing process for real estate transactions, but can also be charged by some HOAs at other times.
A: Your governing documents were created by the developer who formed the association. The governing documents are the playbook for how the association is run by the board of directors, who are elected by the community. As the management company, Your HOA helps enforce the documents on the board’s behalf. It is a good idea for all residents to be familiar with the documents because they include information on assessments, property rules, and other items that are resident responsibilities. You can find them by logging in to your communities online portal. You will find the governing documents under the ‘Documents’ tab.
A: The CC&Rs are the Covenant, Conditions and Restrictions. They are the rules of the association. These documents will address the rules of the association and the responsibilities of both the member and association to one another. They are a very important source of information in the HOA.
A: You can find your association’s bylaws by logging into your account and selecting the ‘Documents’ tab.
A: If the tree is in a common area, such as near the association’s playground, this will most likely be the responsibility of the association. If the tree is on an Owners lot, this is most often the responsibility of the Owner unless your documents state otherwise. Please consult the governing documents of your association for further information.
A: The ARC/ACC guidelines provide homeowners with specifics on what type of modifications are permitted in your association. The guidelines are designed to maintain the property values and the aesthetics of the community. These guidelines can be located by logging in to your account.
A: This is an administrative charge for the management company to set up a new account and close out a previous owner account in the system. This action allows a new homeowner to set up an online account and start accessing HOA documents and services.
A: We recommend referring to your community’s specific CCRs found on your association website. Some communities do not allow them at all while others may provide parameters for how and when they are held. After referring to your community’s specific CCRs, consider volunteering to organize an association-wide garage sale, if it is allowed, by emailing support@yourhoahelp.com.
A: Delinquent interest is a cost to homeowners by the HOA when assessments are not paid by the due date. It is usually a percentage of the assessments based on the Annual Percentage Rate (APR) outlined in the governing documents. The annual percentage rate is divided by twelve months to calculate the amount added to an owner’s account each month. If the APR in the governing documents is 12%, then the owner would be charged 1% of the assessment amount (12% divided by 12 months) each month. This charge is paid to the HOA in addition to other fees and charges when an assessment payment is not paid by the due date.
A: A master insurance policy provides coverage for damage to the property in the community that is shared by the property owners. This could be damage to the amenities and other common areas. The damage can be due to weather, fire, vandalism, criminal activity, flooding, or other natural disasters. The master policy should also provide coverage in the event that there is an injury within the community in or while utilizing the common areas. Each HOA’s governing documents should outline what areas within the community need to be covered by the master policy.
A: A good rule of thumb is to put lights up after Thanksgiving, and take your lights down within two weeks after New Years Day. However, your community may have specific time frames or dates listed in your CCRs or resolutions. Please login to your portal and review your governing documents for any specific requirements.
A: If you have a “No Soliciting” sign, or your association has one at it’s entrance, please contact your local law enforcement. You may also advise the Board of this concern to see what options the association has to enforce it’s “No Soliciting” policy.
A: Check your governing documents to see if disabled, inoperable, or dismantled vehicle are allowed in your association. Log into your account to see your community’s CC&Rs.
A: Most information related to your community can be found by logging onto the homeowner portal. Here, you can find a community calendar and all of the documents that govern your community, as well as meeting minutes supporting any topics that have been discussed. If you are still in need of assistance, please email support@yourhoahelp.com and we’ll be glad to help!
A: If you would like to participate in a vote but are unable to attend the meeting, you may decide to provide your proxy to another member to vote on your behalf.
A: Our goal is to help you as directly as possible. The position as a board member is voluntary, and these individuals are members of the community who contribute their time to make your community a great place to live. As the managing agent, we assume the role of liaison between the board and community to allow a more streamlined process. There is a whole Your HOA team working behind the scenes to assist with any questions or concerns you may have. If there is something you would like to address with the board, we will be sure that information gets to them in a timely manner. We are happy to share the response. If you are requesting a hearing, please make a formal request for hearing when you send your inquiry. We also encourage you to attend your community meetings to stay up to date with your community!
A: Your community manager acts as the liaison between the board of directors and members of the community. They manage vendors, communicate with homeowners, prepare for and facilitate meetings, complete administrative tasks, and provide guidance when needed. Their role is to support the board of directors in achieving the vision they have for the community.
A: Each year, the Board of Directors meet to discuss the budget of the association. This budget determines how Association money is allocated. You can locate the budget under the Community Info section of your online account or request a copy from your Community Manager. Common expenses of the Association using your dues are landscaping of Common Areas, upkeep of the entrance sign, utility bills, administrative costs, management fees, and maintenance of amenities if applicable.
A: When you purchased a home within the HOA, you agreed to follow the rules of the association and accepted all enforcement action that is allowed by the governing documents. The HOA rules is the instrument to assist in protecting the property value and financial health of your association. Every association has different enforcement actions, such as fines or forced maintenance, all the way up to legal action for non-compliance.
A: The community manager acts as the liaison between the community members and the board of directors. All homeowner requests are forwarded to the board for consideration, as they make the decisions for the community. If you do not feel as though the response you received was satisfactory, you may request a hearing with the board of directors, or request time to speak with them at the next board meeting.
A: If you notice a maintenance issue at the common areas of the HOA, you may report this on your online account.
A: -There can be various fees associated with selling your property depending on which neighborhood you live in, but most associations have a transfer fee and costs related to the documents a buyer requests. The original owner is usually responsible for any unpaid assessments and charges on the account, and the buyer usually pays for the documents required at closing, but this is negotiated by the buyer and seller. The HOA will collect fees related to assessments, fees, fines, and other charges. Your real estate representative can learn more about specific charges for your HOA by visiting homewisedocs.com, Your HOA's partner for real estate documentation.
A: Meeting frequency varies by association, but many boards meet on a quarterly basis. Please register your online account to receive all email notices related to the board’s meeting schedule. We hope you will take part in your community and attend the board meetings!