Overview
Common areas are shared spaces maintained by the homeowners association for the benefit of all residents. These areas may include landscaping, signage, entrance features, ponds, playgrounds, lighting, and other shared amenities. Routine maintenance ensures the community remains safe, clean, and attractive.
Your HOA Community Management, Inc. coordinates maintenance and repairs through approved vendors, under the direction of the Board of Directors.
What the HOA Maintains
The HOA is responsible for maintaining all common property and shared systems as defined in your community’s governing documents. Common examples include:
Entrance signs, monuments, and lighting
Neighborhood landscaping and irrigation systems
Retention ponds, drainage areas, and fencing on common property
Playgrounds, walking trails, or other shared recreation areas
Clubhouse and pool maintenance (if applicable)
Streetlights and community signage owned by the HOA
All expenses related to these items are included in your annual budget and funded through homeowner assessments.
What Homeowners Maintain
Each homeowner is responsible for the maintenance and appearance of their individual lot, which typically includes:
Mowing and landscaping on personal property
Driveway, mailbox, and exterior home upkeep
Snow removal or weed control (in most non-condo communities)
Any private fences or structures not owned by the HOA
Always refer to your CC&Rs for exact maintenance responsibilities, as they vary by community.
Reporting Maintenance Issues
If you notice a problem with any common area, please report it immediately so it can be scheduled for repair. Examples include damaged signage, broken lights, irrigation leaks, fallen trees, or unsafe conditions.
To report an issue:
Log in to your PayHOA homeowner portal.
Submit a message labeled Maintenance Request or Common Area Issue.
Include your name, property address, and a brief description of the problem.
Attach photos if possible to help identify the location or issue.
The Homeowner Team will route your request to the appropriate vendor or maintenance provider and provide updates through your portal.
Seasonal Maintenance
Your HOA may schedule seasonal projects such as:
Spring and fall landscaping cleanups
Mulch replacement
Irrigation activation and winterization
Snow removal (if applicable)
Pressure washing or repainting of signage
Schedules for these services are communicated through email and posted in your homeowner portal.
Contact Information
All maintenance issues or concerns should be reported to the Homeowner Team at homeowners@yourhoahelp.com.
Include photos, detailed descriptions, and the nearest address or landmark for quick response.
Importance
Consistent maintenance of common areas preserves property values and ensures the community remains an enjoyable place to live. Promptly reporting issues helps the association address them before they become larger or more costly problems.