Homeowner Knowledge Base

Homeowner Knowledge Base

Using Your Online Portal

Updating Contact Information

Learn how to update your mailing address, phone number, or email so you continue receiving important HOA communications and account notifications.

Last updated on 13 Nov, 2025

Overview

Keeping your contact information current ensures you receive all community notices, billing reminders, and updates from Your HOA. You can update your email address, phone number, and mailing address directly in your PayHOA homeowner portal.

Updating Your Information in the Portal

  1. Log in to your PayHOA homeowner portal.

  2. From the dashboard, click My Account.

  3. Review your listed email, phone number, and mailing address.

  4. Click Edit to make changes.

  5. Save your updates when complete.

Your updates will automatically sync with Your HOA’s management system, ensuring all communication goes to the correct place.

Changing Your Mailing Address

If you prefer to receive mailed statements or notices, make sure your mailing address is listed accurately in your portal profile. You can update your mailing address online, or send an email with your new information to homeowners@yourhoahelp.com.

Updating Contact Information by Email

If you’re unable to access your portal, you can email the Homeowner Team with your updates. Include:

  • Your full name

  • Property address

  • Old contact information

  • New contact information

Send your request to homeowners@yourhoahelp.com.

For board members, contact updates should be sent to board@yourhoahelp.com to ensure meeting notices and approvals reach the correct address.

Tips

  • Always keep a valid email on file for digital notices.

  • Check your spam or junk folder and add “yourhoahelp.com” to your safe sender list.

  • If you own multiple properties, update each account separately.

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