Overview
The notification process ensures homeowners are informed of any violations or issues related to their property in a clear, fair, and documented way. Notices are designed to promote communication and encourage compliance—not to penalize homeowners unnecessarily.
All violation notices are sent by email and stored in the PayHOA portal, allowing homeowners to review them anytime and keep accurate records of all correspondence.
Types of Notices
Courtesy Notice
The first step in the process is a friendly reminder outlining the issue and requesting correction within a specific timeframe. Courtesy notices are not fines—they are an opportunity to fix the problem before formal enforcement begins.
Formal Violation Notice
If a courtesy notice is ignored or the issue continues, a formal violation notice is sent. This letter details the specific rule that was violated, includes a photo or description of the issue, and provides a deadline for correction. The notice also explains the next steps if compliance is not achieved.
Final Notice or Fine Notice
If the violation remains unresolved after the deadline, a final notice may be issued. This notice may include a fine or indicate that the matter will be referred to the Board for a hearing or legal action.
All notices follow the timelines and procedures outlined in your community’s governing documents and state law.
How Notices Are Delivered
Notices are delivered electronically through the homeowner’s PayHOA portal.
A copy is emailed to the address on file for the homeowner.
If required by your governing documents, printed copies may also be mailed.
All notices remain available for review in the portal under Violations, where you can see their status and any responses.
Timeframes for Correction
The timeframe to correct a violation varies by community but typically ranges from 7 to 30 days. Homeowners are encouraged to address issues promptly and provide photo confirmation once the correction is complete.
If a longer period is needed due to weather or scheduling, notify the Property Support Team before the deadline to request an extension.
Responding to a Notice
If you receive a notice:
Review the description and any photos provided.
Correct the issue as soon as possible.
Submit a message through your PayHOA portal or email the Property Support Team to confirm resolution.
If you disagree with the notice, you may respond in writing to request a review or appeal.
Contact Information
For all violation notifications or follow-up questions, contact:
Property Support Team: propertysupport@yourhoahelp.com
Board Team (for policy or hearing requests): board@yourhoahelp.com
Importance
Promptly responding to notices helps maintain fairness and community standards. The structured notification process ensures that every homeowner receives consistent communication and an opportunity to resolve issues before further enforcement action occurs.