Overview
Your HOA Community Management office operates during standard business hours, but emergency procedures are in place for critical after-hours issues that affect community safety or property.
What Qualifies as an Emergency
Flooding or water leaks affecting multiple homes or common areas
Electrical hazards in shared spaces
Gate or entry failures that block access to the community
Downed trees or debris creating a safety risk
Other urgent maintenance issues requiring immediate attention
How to Report an Emergency
Log in to your PayHOA portal to check for announcements (if power and internet allow).
If the issue is severe, email homeowners@yourhoahelp.com with “URGENT” in the subject line.
For life-threatening emergencies, always call 911 first.
Messages marked urgent are prioritized by the on-call team or referred to the appropriate vendor.
Contact
For non-urgent issues, please submit a standard request in your portal during regular hours.
Importance
Reporting emergencies quickly and correctly ensures that hazards are addressed promptly while keeping the community safe.